SHIPPING & DELIVERY

At ISTODAY, we’re committed to getting your order to you as quickly and smoothly as possible. Please review the information below for details about our shipping methods, processing times, delivery estimates, and other important shipping information.

1. ORDER PROCESSING

Once your order has been successfully placed, you will receive an order confirmation email.

Orders are generally processed and shipped within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Please note that delivery estimates begin once your order has been shipped and do not include order processing time.

During major promotional events, holidays, or periods of unusually high order volume, processing times may take longer than usual. We appreciate your patience during these periods.

2. SHIPPING COSTS

We offer flat-rate shipping of CAD $15 on orders below CAD $250.

Orders of CAD $250 or more qualify for free shipping.

Shipping eligibility is calculated based on the merchandise subtotal before shipping fees and after applicable discounts. Taxes are not included when determining whether an order qualifies for free shipping.

Order Subtotal	Shipping Fee
Under CAD $250	CAD $15 flat rate
CAD $250 or more	FREE

Free shipping is automatically applied at checkout when your order meets the minimum purchase requirement.

Please note that certain promotional offers or exclusions may apply.

3. SHIPPING METHODS & DELIVERY TIMES

Your available shipping method and estimated delivery time will be displayed at checkout based on your shipping destination.

As a general estimate, orders are expected to arrive within:

Shipping Method	Estimated Delivery Time
Standard Shipping	5–15 business days
Express Shipping	2–7 business days

Please note that these delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, and other circumstances outside of ISTODAY’s control.

For remote or rural areas, additional delivery time may be required.

4. INTERNATIONAL SHIPPING

ISTODAY ships to selected international destinations.

International orders may be subject to customs clearance procedures, which can cause delays beyond the estimated delivery timeframe.

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

5. CUSTOMS, DUTIES & TAXES

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or other fees charged by their local customs authorities.

ISTODAY does not control these charges and cannot guarantee the amount that may be assessed.

If you have questions regarding potential customs charges, we recommend contacting your local customs office before placing your order.

If a package is refused or returned due to unpaid customs duties or taxes, any applicable return shipping or handling costs may be deducted from the refund.

6. TRACKING YOUR ORDER

Once your order has been shipped, ISTODAY will send you a shipping confirmation email containing your tracking number, when available.

Please allow up to 24–48 hours for tracking information to become active after your package has been dispatched.

You can use the tracking number provided by the carrier to monitor your shipment.

7. SHIPPING DELAYS

While we work with our shipping partners to deliver your order within the estimated timeframe, ISTODAY is not responsible for delays caused by circumstances outside of our control, including but not limited to:

• Carrier or postal service delays
• Customs clearance
• Severe weather
• Natural disasters
• Public holidays
• Incorrect or incomplete shipping information
• Transportation disruptions
• High-volume shopping periods
• Government restrictions or other unforeseen events

If your order is experiencing a significant delay, please contact us and we will do our best to assist.

8. INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

If you realize that you have entered an incorrect or incomplete shipping address, please contact us as soon as possible at info@istoday.co

We will do our best to update your address before your order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

ISTODAY is not responsible for orders delivered to an incorrect address provided by the customer.

9. LOST, STOLEN OR DELIVERED PACKAGES

Once a package has been marked as delivered by the shipping carrier, ISTODAY is not responsible for packages that are subsequently lost or stolen.

We recommend shipping your order to a safe and secure address where someone is available to receive the package.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Ask household members, neighbours, or building management if they received the package.
3. Contact the shipping carrier directly using your tracking number.

If you are still unable to locate your package, please contact ISTODAY and we will do our best to assist.

10. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to ISTODAY due to reasons including:

• Incorrect or incomplete address
• Recipient being unavailable for an extended period
• Failure to collect the package from a designated pickup location
• Refusal of delivery
• Unpaid customs duties or taxes
• If a package is returned to us, we will contact you regarding the available options.

Additional shipping charges may apply if you request that the order be reshipped.

11. PRE-ORDERS

If an item is available for pre-order, the estimated shipping timeframe will be indicated on the product page.

Pre-order items will be shipped once they become available.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise stated.

If you would like your in-stock items shipped separately, please contact us before placing your order.

12. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once your order has entered processing or has been shipped.

Once an order has shipped, we are unable to cancel or modify the order.

13. CONTACT US

If you have any questions about your order or our shipping policy, please contact us at:

Email: info@istoday.co

Please include your order number and the email address used to place your order so that we can assist you as quickly as possible.

Thank you for choosing ISTODAY.